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Holiday Deposits

What services do holiday deposits apply to?

A deposit will be required for all boarding reservations that fall on December 17th, 2023 through January 2nd, 2024.

What deposit amount is required to reserve a holiday boarding reservation?

We are requiring that at least 50% of the reserved boarding services are prepaid at the time of creating your reservation. This deposit will go towards your payment at pick up.

What is the cancellation policy to receive a refund on my deposit?

Owners must provide at least a 5 day cancellation notice prior to the start date of their reservation in order to receive a full refund on their deposit. Failure to provide less than a 5 day cancellation notice will result in the entire deposit being forfeit. If you are reserving boarding services with less than 5 days until the start of your reservation, your deposit is automatically non-refundable.

 

Please see the calendar below to determine the last day you may cancel your reservation in order to receive your refunded deposit:

How do I cancel my reservation?

Reservations can be cancelled through the client portal, over the phone, or via email; however, please know that if you cancel your reservation through the client portal, a receptionist will still need to manually refund your deposit, if applicable, per our cancellation policy stated above. You may follow up a cancellation through the client portal with a phone call or email to let us know of your change in plans, and to ensure you receive your deposit refund. Our receptionist team will also be checking daily for cancellations to ensure deposits are properly refunded.

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What are the payment options for holiday deposits?

Deposits can be paid online through the client portal, over the phone, or in-person during business hours. We can accept cards or cash payments.

Additional questions?

If you have any questions regarding our holiday deposits or your holiday boarding reservation, please call our receptionist team at 541-926-9351, text us through the chat feature on our website, or email us at albanypethotelstaff@gmail.com.

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