What services do holiday deposits apply to?
A deposit will be required for all boarding reservations that fall on December 17th, 2023 through January 2nd, 2024.
What deposit amount is required to reserve a holiday boarding reservation?
We are requiring that at least 50% of the reserved boarding services are prepaid at the time of creating your reservation. This deposit will go towards your payment at pick up.
What is the cancellation policy to receive a refund on my deposit?
Owners must provide at least a 5 day cancellation notice prior to the start date of their reservation in order to receive a full refund on their deposit. Failure to provide less than a 5 day cancellation notice will result in the entire deposit being forfeit. If you are reserving boarding services with less than 5 days until the start of your reservation, your deposit is automatically non-refundable.
Please see the calendar below to determine the last day you may cancel your reservation in order to receive your refunded deposit:
What are the payment options for holiday deposits?
Deposits can be paid online through the client portal, over the phone, or in-person during business hours. We can accept cards or cash payments.