COVID-19 Update

Updated 6/18/20

Hours of Operation

Monday - Saturday

7am-6pm

Sunday

8am-10am & 3pm-6pm

Due to COVID-19, we are currently not allowing tours of the facility until further notice. Please refer to our boarding and daycare pages on our website for photos of our rooms and play areas. We sincerely apologize for any inconvenience.

In order to best provide for our clients and their pets during this time, we have implemented the following protocols and services: 

  • Limit the number of staff members on site 

  • Enforce our sick policies with our employees, including keeping any employee who is showing any symptoms of illness at home until symptoms have resolved 

  • Encourage social distancing between clients by maintaining a six foot distance among one another

  • Provide hand sanitizer and tissues for our clients in our lobby at all times

  • Thoroughly sanitizing our credit card machine, pens, countertops after each use, as well as other common areas of the facility such as door handles 

  • Offer additional services such as curbside assistance and free pet food delivery (additional information below)

  • Payment over the phone for any service or retail item

Curbside Assistance

Our lobby is open and welcome to the public! However, we are offering curbside assistance to those who prefer to drop off and pick up their pet from the convenience of their vehicle. Once you have pulled up to the front of the Pet Hotel, simply give us a call and one of our receptionists will meet you at your car as soon as possible. We can accept payment over the phone for departing pets. 

 

Curbside assistance is not a requirement for our clients, but a safe option for those who prefer to limit the number of people who they are in contact with. Our lobby is still open for normal drop off/pick up during the hours listed above. Please maintain the required 6' distance between others while in our lobby, and consider waiting outside if you see there are more than 2 people in our lobby at one time. 

If there's anything we can do for your or your pet during this time, please do not hesitate to reach out to us at 541-926-9351 or by email at albanypethotelstaff@gmail.com. We will continue to post updates on our website and social media pages as our hours and services progress.