COVID-19 Update

we're open 8am-10am and 3pm-6pm

Yes, we're open! And dedicated to serving you and your pet more than ever. While we have limited our hours and number of staff members, we are still open for boarding, day boarding*, grooming, and retail. In addition to our regular services, we're currently offering curbside assistance and FREE pet food delivery in the Albany area (more information below). 

*Unfortunately we will not be running our regular daycare playgroups during this time. Instead, we are offering "day boarding" for dogs who aren't able to stay home alone, for dogs who could benefit from some one-on-one time, or simply for owners who need a little break from their four-legged friend. Day boarding dogs will be let out for frequent potty breaks and individual playtime with one of our handlers, and will stay in one of our comfortable 3'x7' suites with a cot and water bowl the remainder of the time. Owners can drop off for a couple hours while we're open in the morning, or pick up during our afternoon hours for a full day. 

While we are remaining open for business, the Albany Pet Hotel is following precautions to help eliminate spreading any viruses in our facility. These precautions include: 

  • Drastically limiting our number of staff members and practicing social distancing 

  • Enforcing our sick policy, including keeping any employees who are showing any symptoms of illness at home until symptoms have resolved

  • Providing hand sanitizer and tissues for our clients in the lobby 

  • Thoroughly sanitizing our credit card machine, pens, countertops, and door handlers after each use, as well as other common areas of the facility 

  • Limiting the number of people in our lobby with appointment slots 

  • Offering additional services such as curbside assistance and pet food delivery at no extra cost (additional information below), as well as ability to pay for services over the phone at any time 

In order to accommodate our clients as best as we can, we are currently offering the following additional services: 

Curbside Assistance 

Whether you're dropping off or picking up your pet for boarding, daycare, or grooming services, or simply purchasing pet food, we want to help! Give us a call at 541-926-9351 once you have arrived out front of the Pet Hotel and let us know you would like us to bring in or carry out your pet and their belongings to you. We can accept payment over the phone in advance if curbside assistance is requested for pick up/departing pets. Curbside assistance is not a requirement as our lobby will still be open for drop off/pick up.

Food Delivery 

We can't imagine not having food for our pets during a time like this. Ware now offering FREE food delivery in the Albany area with any purchase. We can accept payment over the phone in advance, and one of our employees will deliver the food to you the same day. If you're interested in pet food delivery but live outside of Albany, please contact us to see if we can deliver to your area for a small fee. Click here for a full list of pet food we carry. Delivery is not a requirement as our lobby will still be open to purchase retail items.

We greatly appreciate any and all support of our small business during this time. If you needed to cancel or reschedule a boarding reservation or grooming appointment, or you'd simply like to support the Albany Pet Hotel by buying services in advance, we're currently offering 10% off all pre-paid services. We can accept payment over the phone or in person, and we'll apply the credit towards your pet's next visit with us. This offer is valid on our already-discounted daycare punch cards, as well!  

If there's anything we can do for your or your pet during this time, please do not hesitate to reach out to us at 541-926-9351 or by email at albanypethotelstaff@gmail.com. We will continue to post updates on our website and social media pages as we learn more about the executive order.